customer service peter spann business
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Customer Service 2019 – 3 Trends to Watch

Each year, Australian companies lose a whopping $122 billion due to poor customer service. In fact, nearly 60 percent of buyers quit doing business with a company after having a bad customer serving experience. As a business owner, it's…
business challenges peter spann

Overcome the 3 Key Business Challenges of 2019

Business challenges crop up all the time.  Owning a business is no easy feat and it'll take a lot of trial and error to get to where you want to be. In fact, only half of small businesses make it to the 5-year mark. This is why it's important…
business plan - Peter Spann Business

Effective Business Plan – How to Write One

Understanding What Goes into an Effective Business Plan When working with established business owners and fresh entrepreneurs, there’s one thing that I’ve found can help any business to succeed: a business plan. A business plan is more…
better brand strategy
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3 Steps to a Better Brand Strategy

When it comes to better brand strategy, you could learn a lot from the ghosts of businesses past. Many companies--like Blockbuster, JCPenny, and countless others--either fall short in their branding strategies or are too late to catch up to…
pricing strategies

6 Must Know Pricing Strategies

Getting your pricing strategies right can be one of the most important factors to gross profit in your business. It's worth it to read up on pricing strategies and chose the one that best fits your business model. Some businesses don't understand…