MORE LIFE
Systemise your business, get meaningful reporting, and create team synergy to free you to enjoy your life.
Team Synergy
- Empowered
- Synergistic
- KPI Driven
Bizarre how people go into business seeking more life and freedom but then end up trapped, putting out fires and never able to leave lest the whole thing falls apart!
Setting your business up to run without you should be one of the primary goals of any business owner once it is stable, and making profits.
Most owners spend the majority of their time working “in” the business and not “on” the business, and this is particularly true until they grow to a size where they can fully employ Managers and systemise operations.
If an owner is ever going to get the opportunity to step out and work on their business they need to build a High Performance Team.
Easy to say, harder to do, but extraordinarily rewarding when done. And Peter SPANN BUSINESS shows you how.
Systemise and Simplify
- Systemise all key processes in the business
- Systemise all key customer contact points
- Systemise, document and train all key functions
Meaningful Reporting
- KPI driven, fast efficient, meaningful reporting
- Management feedback loop of constant improvement
- Allows the business to be run “remotely”
Implement Team Synergy with Peter SPANN BUSINESS
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- How to create, document and engage your team in Steps of Service and Customer Service Excellence programs
- How to develop high quality recruiting and onboarding programs to maximise your retention on new team members
- How to build effective Key Performance Indicators (KPI’s) that allow you to monitor the outputs of all your team and run your business remotely
- How to build a quick and effective training program for existing and new team members
- How to design a regular training and motivation session for your team that gets them engaged and keeps them engaged
- How to resolve disputes, reprimand bad behaviour, and keep the bad eggs out
- How to develop and run a recognition program for your team that costs little but gets big results – research has proven workers of all ages, especially the rising Millennial population are motivated by real-time feedback, fun, engaging work environments, and status-based recognition over tangible rewards.
- How to identify and access your own leadership skills and identify where you need support and development
- How to let go and delegate – it’s easier than you might think once you have the right tools
Implement Systemising & Simplifying with Peter SPANN BUSINESS
- How to develop your business vision, rules, and values to guide your team and focus your leadership
- How to identify and isolate position critical items that maximise your team productivity
- How to create a simple training process for every important activity in your business – the system is a success when this is repeatable
- How to create monitorable outputs– a system is irrelevant if it’s outcome does not clearly contribute to the success of the business
- How to enforce compliance to systems in a manner that is well received, firm but fair so you team feel supported and know how to do a good job
- How to develop the management processes that run behind all you systems so that they become and integrated part of the business
- How to spot unnecessary complications in your business – time wasters, unnecessary processes and eliminate them
- How to permanently delegate the process of systemisation to your team so that it is an ongoing part of the business that does not need to be driven by you
- What to do when things go wrong – how to be response-able to crises, and manage them with aplomb
Meaningful Reporting
Meaningful Reporting
At the beginning of everyday small business owners around the world ask the dumbest question, “How’d we do yesterday?”
Not that turnover isn’t important, but you will know that number rarely varies significantly in a mature business and even if it does one sparrow does not make a spring.
But there are things that every business owner needs to know about their business and those Key Performance Indicators will genuinely help guide them in managing the business and its performance.
KPI’s are normally systemic outputs – in other words if a team member follows the system there should be a measurable result from that.
- Average Sale per team member
- Conversion from lead to sale
- Number of new Loyalty Club Members added
- Floor time V’s Counter Time
- Number of Promotional Items Sold
- Number of High GP Items Sold
- Number of Hero Products Sold
Owners should train Managers to monitor KPI’s on a set schedule (hourly, daily, weekly) and discuss these directly with the team on the same schedule – real time performance monitoring and feedback.
All high performance businesses work this way. Once this is mastered the business really can be run by “remote control” and you have freedom!
Implement Meaningful Reporting with Peter SPANN BUSINESS
- How to translate system outputs to key performance indicators
- How identity the most important factors in your business to track and monitor
- How to develop a training program that keeps the business on track without you
- How to dilute reporting to simple to monitor units that everyone will understand and be motivated by
- How to present KPI’s visually so they are readily available in easy to understand formats
- How to automate your data collection and make it available remotely
- How to create a real time feedback loop between you, your Managers and your team
- How to link KPI’s to a team bonus scheme which is genuinely motivating
- How to use this reporting to rigorously lower costs throughout your business